How to Turn Your Clients into Raving Fans

How to Turn Your Clients into Raving Fans

Since I was old enough to have a job, I've worked in customer service roles. Around 2 weeks into my first career as a waitress (at age 15) I was almost fired - my boss gave me an ultimatum: stop looking petrified every time you interact with a customer, and speak up, nobody can hear you. I'm a huge introvert and interacting with strangers confidently was not something that came naturally.

Lucky for me (maybe), I'm also a perfectionist and there was no way I was going to ‘fail’ at my first job! Somehow I figured out that my fear was generally unfounded and gradually I built up my confidence to become damn good at my job.

At that job, and every job that has followed, I've learned the value of going above and beyond for your customers...

Spring in Japan + FREE e-book: Top 10 Cherry Blossom Spots in Tokyo

Productivity For Creative Thinkers - A FREE Course!

Productivity For Creative Thinkers - A FREE Course!

Raise your hand if you're ever flooded with ideas, and at a loss for where to start on your next big project?

RAISES HAND...

Yep. I've been there too - bursting with ideas, with no real direction, or outlet. Unable to organize my thoughts and, in the end, freezing with uncertainty and achieving nothing.

I've been a little quiet around these parts since relaunching, because I've been working on something special for you (yes, YOU!) I've created a totally free 7-day email course called Productivity For Creative Thinkers! It's been designed specifically for creative folks who have trouble focussing, completing tasks or concentrating on getting shit done.

Welcome! New site, new ideas, come inside!

Welcome! New site, new ideas, come inside!

Welcome to the new look Kitty & Buck! I’m so excited to launch this new space. In the past 12 months, I’ve been married (in Kyoto), continued to grow my freelance business, moved internationally and I’m now finally settled enough to commit to some kind of online routine! Early this year, we picked up and moved to Tokyo, Japan. We’re currently living a stone’s throw from the bright lights of Shinjuku, working on our freelance hustle and exploring this enormous city by bike as often as we can.